Shipping Policy

We aim to process and ship your order as quickly as possible.

Order Processing

Orders are processed on business days, Monday to Friday, excluding public holidays.

Once your order has been shipped, you will receive a shipping confirmation by email with tracking information where available.

Please make sure your shipping address is complete and correct before placing your order. PARFUM WORLD is not responsible for delays or additional costs caused by incorrect or incomplete address information provided by the customer.

Estimated Delivery Times

Estimated delivery times are:

• Belgium & Netherlands: 1–2 business days
• Germany: 2–3 business days
• Other European countries: approximately 4–8 business days
• International destinations: approximately 4–8 business days

Delivery times are estimates only and may vary depending on the destination, carrier, customs processing, peak periods, weather conditions or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery country, order value and available shipping method.

Any applicable shipping charges will be displayed before you complete your order.

Tracking

Where tracking is available, you will receive a tracking link after your order has been dispatched.

Please allow some time for the tracking information to become active after receiving your shipping confirmation.

Delayed Shipments

Occasional delays may occur after an order has been handed over to the carrier.

If your order has not arrived within the expected delivery period, please check the tracking information first. If you require further assistance, contact our support team.

Incorrect or Incomplete Address

Customers are responsible for entering the correct shipping information at checkout.

If a parcel cannot be delivered because the address provided was incorrect or incomplete, additional shipping or return costs may be charged where applicable.

Uncollected or Refused Parcels

If a parcel is refused, not collected or returned to us due to circumstances attributable to the customer, any reasonable return shipping or carrier costs incurred may be deducted from the refund where permitted by applicable law.

Damaged Packages

Please inspect your order upon delivery.

If your parcel or products arrive damaged, please contact us within 48 hours of receiving your order and provide your order number together with clear photographs of the product, packaging and shipping box.

This notification period does not limit any mandatory statutory consumer rights.

Customs, Duties and Taxes

For deliveries outside the European Union, customs duties, import taxes or other local charges may apply.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are determined by the local customs authorities.

Contact

For shipping-related questions, please contact:

PARFUM WORLD
info@parfumworldbe.com