returns
Returns & Refunds
We want you to be fully satisfied with your purchase. If something isn’t right, you can request a return under the conditions below.
Return Window
You can request a return within 14 days of receiving your order.
Eligibility Conditions
To qualify for a return:
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The item must be unused and unworn
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The item must be in its original condition and packaging
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All tags, seals, and accessories must be intact
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The item must not show signs of use, damage, or alteration
Returns that do not meet these conditions may be refused.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
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Opened or used skincare and cosmetic products
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Items with broken seals
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Gift cards or digital products
How to Request a Return
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Contact us at [your email address] with your order number
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State the reason for your return
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You will receive return instructions within 1–2 business days
Please do not send items back without approval.
Return Shipping
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Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect
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We recommend using a trackable shipping method
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We are not responsible for lost or damaged return shipments
Refunds
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Once your return is received and inspected, we will notify you
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If approved, your refund will be processed within 5–10 business days
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Refunds will be issued to your original payment method
Shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges. If you want a different item, please return your original order and place a new one.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with clear photos. We will resolve the issue as quickly as possible.